Submit a Ticket with the CCI Helpdesk

Posted by Joey Cardenas on

The College of Communication and Information HelpDesk provides a ticketing service for our students, faculty, and staff. This service allows IT support for your computing issues. You can request help in the following ways:

1) Send an e-mail

  1. The quickest way to submit a ticket is to e-mail the HelpDesk at support@cci.fsu.edu
  2. Include your issue topic in the subject line, and add additional details to the e-mail of your body
  3. A support ticket will be automatically generated for you and a technician will contact you shortly.

2) Submit a ticket

  1. To submit a ticket, visit https://support.cci.fsu.edu/ and click “Open A New Ticket”
  2. In the URL/address bar of your internet browser type in: https://support.cci.fsu.edu/
  3. Fill out the form, with the necessary contact information and description of your issue.
  4. To the best of your ability identify the Help Topic that best describes the issue you are having. The message section is where you will explain your issue in as much detail as you can. Do not hold back as the inclusion of detail will help us better understand your overall issue and will aid in quicker resolution
    • A screenshot of your issue will help in a timely resolution and is highly recommended to include if possible.
    • Include any troubleshooting steps you have already undertaken to help us understand the degree of your issue.
    • Do identify the priority (Low, Medium, High, or Emergency) of the matter if relevant.

3) Call us at 850-644-8108

  1. Have a quick question or need support now? Live technical support is provided during the hours listed on our schedule.
  2. If we aren’t available to take your call, please leave a voicemail with your contact information and issue details and a support ticket will be automatically generated for you.

Additional Resources

The CCI Helpdesk has addition helpful resources that include self-help tutorial videos, and physical location. Please see the information below for further details.

We have another post about out other forms of helpful resrouces at the Helpdesk if you want to find out more