About The CCI HelpDesk

"Learning Through Service"

The CCI Help Desk provides technical support to the students, faculty, and staff of the FSU College of Communication & Information. The CCI Help Desk offers first-hand, learning experiences to the students who comprise the team in the areas of IT support, leadership, and management.

Mission Statement

As a single point-of-contact, the CCI HelpDesk will provide high quality and efficient day-to-day support for IT services and products for the students, faculty and staff of the College of Communication and Information. We strive to resolve a customer's issue within the first hour of initial contact, however, if it is beyond the scope of the HelpDesk’s practice, we will (1) promptly communicate the issue to the appropriate specialist and (2) provide the expected turnaround time to our customer. We will continually improve our services, with collaboration and usability as top priorities, by requesting and acting upon customer feedback and implementing new solutions to better serve our customers.

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IT Staff

Shawn Banner
Assistant Director of IT Services

Shawn Banner has worked in the IT field since 1995, he has worked at the Florida Legislature, Tallahassee Community College, FSU College of Education and the Florida Department Education in various system administration and IT leadership roles.
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Kyle Muller
Systems Administrator

Kyle is a graduate of the College of Arts and Sciences with a degree in Creative Writing and has a working background in educational technology. He enjoys reading, journaling, photography, and building computers.
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J.P. MarshallJ.P. Marshall
IT Manager

J.P. is the IT Manager for the College of Communication and Information where he helps in the planning and implementing of big picture technology projects for the college. He especially enjoys spending time with his family fishing, playing softball, and any kind of traveling.
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Chadrick DaCosta
IT Support Specialist

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HelpDesk Employees

Julia McLane
HelpDesk Technician

Alex Moerschbacher
HelpDesk Technician

Will Bollock
HelpDesk Technician

Kimberly Sapp
HelpDesk Technician

Will Fuller
HelpDesk Technician