About The CCI HelpDesk

Mission Statement

As the first point-of-contact, the CCI HelpDesk will provide high quality and efficient day-to-day support for IT services to the students, faculty and staff of the College of Communication and Information.

Learning Through Service

The first tier of the CCI HelpDesk is comprised entirely of student technicians who aim to provide technical support to the students, faculty, and staff of the FSU College of Communication & Information. The CCI HelpDesk offers first-hand, learning experiences to the students who comprise the team in the areas of IT support, leadership, and management. The IT Administrators provide guidance and mentorship to foster the professional growth of the student technicians.

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IT Administrators

Shawn BannerShawn Banner
Assistant Director of IT Services

Shawn Banner has worked in the IT field since 1995, he has worked at the Florida Legislature, Tallahassee Community College, FSU College of Education and the Florida Department Education in various system administration and IT leadership roles.
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Elizabeth OlmsteadElizabeth Olmstead
IT Support Specialist

The IT Support Specialist helps oversee daily operations at the CCI HelpDesk, ensuring we provide excellent IT support to all faculty, staff, and students.
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Kyle MullerKyle Muller
Systems Administrator

Kyle is a graduate of the College of Arts and Sciences with a degree in Creative Writing and has a working background in educational technology. He enjoys reading, journaling, photography, and building computers.
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Eli HelmsEli Helms
IT Manager

Eli manages the technology for the School of Communication Science and Disorders in the Warren Building.
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HelpDesk Team

Adam MacDougall

Adam MacDougall
HelpDesk Technician

Jennifer Sterling

Jennifer Sterling
HelpDesk Technician

Alyssa Goosby

Alyssa Goosby
HelpDesk Technician

Carter Rineberg

Carter Rineberg
HelpDesk Technician

Sam Freed

Sam Freed
HelpDesk Technician

Vacant Position
Graduate Assistant

Yanheng Chen

Yanheng Chen
HelpDesk Technician