About The CCI HelpDesk

"Learning Through Service"

The CCI Help Desk provides technical support to the students, faculty, and staff of the FSU College of Communication & Information. The CCI Help Desk offers first-hand, learning experiences to the students who comprise the team in the areas of IT support, leadership, and management.

Mission Statement

As a single point-of-contact, the CCI HelpDesk will provide high quality and efficient day-to-day support for IT services and products for the students, faculty and staff of the College of Communication and Information. We strive to resolve a customer's issue within the first hour of initial contact, however, if it is beyond the scope of the HelpDesk’s practice, we will (1) promptly communicate the issue to the appropriate specialist and (2) provide the expected turnaround time to our customer. We will continually improve our services, with collaboration and usability as top priorities, by requesting and acting upon customer feedback and implementing new solutions to better serve our customers.

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IT Staff

Shawn BannerShawn Banner
Assistant Director of IT Services

Shawn Banner has worked in the IT field since 1995, he has worked at the Florida Legislature, Tallahassee Community College, FSU College of Education and the Florida Department Education in various system administration and IT leadership roles.
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Elizabeth OlmsteadElizabeth Olmstead
IT Support Specialist

The IT Support Specialist helps oversee daily operations at the CCI HelpDesk, ensuring we provide excellent IT support to all faculty, staff, and students.
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Kyle MullerKyle Muller
Systems Administrator

Kyle is a graduate of the College of Arts and Sciences with a degree in Creative Writing and has a working background in educational technology. He enjoys reading, journaling, photography, and building computers.
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Eli HelmsEli Helms
IT Manager

Eli manages the technology for the School of Communication Science and Disorders in the Warren Building.
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HelpDesk Team

Vacant Position
Graduate Assistant

Adam MacDougall

Adam MacDougall
HelpDesk Technician

Yanheng Chen
HelpDesk Technician

Woody Myrtil

Woody Myrtil
HelpDesk Technician

Alyssa Goosby
HelpDesk Technician

Sam Freed

Sam Freed
HelpDesk Technician

Kevin Lapommeray

Kevin Lapommeray
HelpDesk Technician

Kimberly Sapp

Yale Bruce
HelpDesk Technician

Carter Rineberg
HelpDesk Technician