About The CCI HelpDesk

"Learning Through Service"

The CCI Help Desk provides technical support to the students, faculty, and staff of the FSU College of Communication & Information. The CCI Help Desk offers first-hand, learning experiences to the students who comprise the team in the areas of IT support, leadership, and management.

Mission Statement

As a single point-of-contact, the CCI HelpDesk will provide high quality and efficient day-to-day support for IT services and products for the students, faculty and staff of the College of Communication and Information. We strive to resolve a customer's issue within the first hour of initial contact, however, if it is beyond the scope of the HelpDesk’s practice, we will (1) promptly communicate the issue to the appropriate specialist and (2) provide the expected turnaround time to our customer. We will continually improve our services, with collaboration and usability as top priorities, by requesting and acting upon customer feedback and implementing new solutions to better serve our customers.

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IT Staff

Shawn BannerShawn Banner
Assistant Director of IT Services

Shawn Banner has worked in the IT field since 1995, he has worked at the Florida Legislature, Tallahassee Community College, FSU College of Education and the Florida Department Education in various system administration and IT leadership roles.
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Andrew PittsAndrew Pitts
IT Support Specialist

Andrew helps oversee daily operations at the CCI HelpDesk, ensuring we provide excellent IT support to all faculty, staff, and students.
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Kyle MullerKyle Muller
Systems Administrator

Kyle is a graduate of the College of Arts and Sciences with a degree in Creative Writing and has a working background in educational technology. He enjoys reading, journaling, photography, and building computers.
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HelpDesk Team

Will Bollock

Will Bollock
Graduate Assistant
Systems Administrator

Julia McLane

Julia McLane
HelpDesk Technician

Will Fuller

Will Fuller
HelpDesk Technician

Alex Moerschbacher

Alex Moerschbacher
HelpDesk Technician

Luke Weaver

Luke Weaver
HelpDesk Technician

Max Poorman

Max Poorman
HelpDesk Technician

Kimberly Sapp

Kimberly Sapp
HelpDesk Technician