Frequently Asked Questions
Find answers about software, accounts, inventory, and support services.
General Support
How do I get help?
You can reach the CCI HelpDesk in one of three ways:
- Email: Send a request to support@cci.fsu.edu.
- Online: Submit a ticket through our portal.
- Phone: Call us at (850) 644-8108.
Tip: The quickest way to get help is to email us. This automatically creates a ticket, allowing our technicians to track the issue and ensure a faster response.
What can the HelpDesk do for me?
The CCI HelpDesk oversees IT support for students, faculty, and staff at
the College of Communication & Information. We troubleshoot technical
issues, offer advice for technical problems, and provide checkout
equipment (laptops, cameras, recorders).
Note: We do not provide support for class assignments. Assignment-related questions should be directed to your teaching assistant.
Note: We do not provide support for class assignments. Assignment-related questions should be directed to your teaching assistant.
Can you help with homework assignments?
In keeping with the
FSU Academic Honor Policy, the CCI HelpDesk cannot assist with coursework. We recommend checking
with your teaching assistant or instructor for help with assignments.
Can I checkout a laptop, camera, or video camera?
Yes. Students, faculty, and staff may check out materials for a one-week
period (subject to availability). Please bring your
FSUCard for identification.
Items available for loan:
Items available for loan:
- Laptops & Tablets
- Headphones (Basic & with Microphones)
- Video Cameras & Recording Equipment
- Projectors, Screens, & Portable Audio Systems
- Professional Conference Microphones
- Adapters (USB→Ethernet, HDMI→VGA, etc.)
Software & Labs
How do I install other applications?
If you need additional software, please
submit a ticket
with a link to the application. We will assess the software for safety
and compatibility, then schedule a time to install it.
How do I install IBM SPSS or MATLAB?
These are licensed through FSU ITS with special University pricing for
FSU-owned equipment. The cost varies by license and year.
To install, please submit a ticket that includes written approval for the purchase from your departmental director.
To install, please submit a ticket that includes written approval for the purchase from your departmental director.
Inventory & Security
What data is reported by Lansweeper?
A Lansweeper agent is installed on every FSU-owned computer to manage IT
assets. It securely collects:
- Basic Hardware Inventory (Model, CPU, RAM)
- List of Installed Applications
How does the HelpDesk use Lansweeper data?
This data helps us support our network, assign equipment to individuals,
and document adherence to commercial software licensing agreements.
Who can access Lansweeper information?
Data is encrypted and accessible only by CCI IT and HelpDesk staff.
Employees may visit the HelpDesk to inspect the data collected from
their device. Aggregated, anonymized data is shared with the University
for inventory reporting.
Is my computer protected against viruses/malware?
Yes. All FSU-owned Windows / Mac computers run
Crowdstrike Falcon Endpoint Protection. ITS manages
this with daily updates.
However, always be cautious of suspicious emails. Review the ISPO Phishing Notice to learn how to spot attacks.
However, always be cautious of suspicious emails. Review the ISPO Phishing Notice to learn how to spot attacks.
Accounts & Access
What accounts do I need as a CCI student?
- FSUID: Your main university account.
How can I access Library resources off campus?
Please visit the
Library Proxy Login.
How do I reset my FSUID password?
Scenario A: You know your password (or have security questions
set):
Scenario B: You forgot your password:
- Go to FSUID Management.
- Sign in and click "Manage your FSU Account".
- Select "Change your Password" and follow the prompts.
Scenario B: You forgot your password:
- Go to FSUID Management.
- Click Forgot Your Password? and follow the instructions.